When typing back and forth stops getting anywhere, your visitor taps Call — and you are talking, inside the same chat window they already have open. No phone number, no app to download, no meeting link. Answer in one click and settle in a minute what would have taken ten.
The call runs on the chat that is already open — browser to browser, no carrier in the middle, nothing to install.
The next agent joins before the first one leaves, so the visitor hears a handover instead of a hold tone.
When a network blocks the usual media ports, calls fall back to our own relay on a port that strict firewalls still allow.
No. Calling runs in the browser tab they are already on. They click the call button in the widget and grant microphone permission — that is the whole flow.
No. Calls are browser-to-browser, so there is no carrier, no DID to rent and no per-minute bill. It is the same connection your chat already uses.
Recording can be enabled, and recordings are held at the platform level. Agents and company admins have no access to them — that is deliberate, because a recording your whole support team can replay is a liability, not a feature.
It is a gated feature: the platform grants it to your plan, and then your company admin switches it on for the widget. Both have to be true before a call button appears, so it can never turn itself on by surprise.
One line of code, no card to start. If it is not right for you, you will know within an afternoon — and so will we.
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