Most support tools sell you a channel and charge you again for the next one. This is the whole surface your team works in: live chat on every site you run, voice calls from the same widget, your own mailbox beside it, and the routing that decides who picks any of it up.
Each one has its own page, because “live chat” on a feature grid tells you nothing about whether it can do what your team needs on a Tuesday afternoon.
Live chat
One always-on socket carries messages, typing, presence and read receipts. No polling, no five-second lag, no bot maze in front of a human.
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Voice calling
When typing stops being enough, the visitor clicks call. Browser to browser over WebRTC — no phone number, no dial-in, no app to install.
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Shared inbox
Connect a real IMAP/SMTP mailbox and answer email beside your chats. Gracee agents, same screen, no second tool to keep open.
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Live visitors
A live list of everyone browsing, where they came from and what page they are stuck on — and a button to start the conversation first.
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Routing & teams
Departments, per-domain assignment and per-agent concurrency limits — so nobody is drowning while a colleague sits idle.
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Widget & branding
Colours, position, greetings, quick replies, business hours and a pre-chat form — all set in the dashboard, none of it a redeploy.
Read moreTwo of these have pages of their own. The last two do not exist yet — and we would rather say so here than let you find out on a call.
Your agent sees the visitor’s order without leaving the chat. Map any order API onto our fields once, and the panel fills itself.
See integrationsTake chats and calls from your phone. Push notifications for new conversations, for agents and admins alike.
See the appPost conversation events to an endpoint you control.
Read conversations and push messages from your own systems.
Sign up, paste one line of code, take your first conversation. We answer our own chats — the bubble in the corner of this page is us.
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