Shared inbox

Chat and email, one window.

Support does not arrive on one channel. Connect the mailbox you already own — any IMAP and SMTP host — and your agents answer email from the same screen they answer chats in, with the same canned replies and the same assignment rules.

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Your mailbox

We connect to your mail. We do not replace it.

This is not a forwarding address that rewrites your From line. You give us IMAP and SMTP credentials for a mailbox you already own, we sync the folders, and replies leave through your own server from your own domain. Turn us off and your mail is exactly where it always was.

  • Any IMAP/SMTP provider — no vendor lock on your mail
  • Replies send through your SMTP, from your address
  • Folder structure preserved, not flattened into “tickets”
  • Credentials stored encrypted, connection-tested before saving
Bounded by design

A mail flood costs a bounded amount of work.

A mailbox that receives ten thousand messages in an afternoon — a list subscription gone wrong, a loop, a bomb — would, on a naive sync, spend your entire background capacity on one tenant. Each run takes a capped batch of the oldest unseen messages and advances only past what it actually ingested, so a backlog drains over successive runs and nothing is dropped.

  • Per-run fetch ceiling, so one mailbox cannot monopolise the workers
  • A bounded sync window instead of pulling a decade of archive on day one
  • Cursors advance only past what was ingested — a backlog resumes exactly where it stopped
  • One tenant’s slow mail server never blocks another tenant’s sync
Your team

Not everyone should see every mailbox.

Billing’s mailbox is not support’s mailbox. Grant an agent the mailboxes they need, or hand a lead access to all of them — the same assignment thinking that routes your chats, applied to your mail.

  • Per-agent mailbox access
  • An all-mailboxes grant for team leads
  • The same canned-response library as chat
  • Every access change lands in the activity log

Questions people actually ask.

Do I have to move my email to you?

No, and you should not want to. You keep your mailbox with whoever hosts it today; we connect over IMAP and send over your SMTP. Disconnecting us leaves your mail untouched.

Will replies look like they came from a helpdesk?

They leave through your own SMTP server from your own address. There is no rewritten From header and no ticket-number subject prefix.

How quickly does new mail appear?

Mailboxes are synced on a rolling cadence of roughly twenty minutes. Chat is real-time; email is email.

Is the shared inbox included in every plan?

It is a gated feature attached to your plan. Your billing page shows whether your current plan includes it.

Try it on your own site. Today.

One line of code, no card to start. If it is not right for you, you will know within an afternoon — and so will we.

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